Legal

Payment Policy

Last updated: 31 July 2026

This page explains how we take payment for LejarKu and AkademiHQ subscriptions — what we accept, when we charge, and what happens if a payment fails.

Currency and prices

All prices are in Malaysian Ringgit (MYR) and are charged in MYR.
Current prices are published on our pricing page.
Prices exclude government taxes. Cekap Apps Enterprise is not currently registered for Sales and Service Tax (SST), so no service tax is charged at present. If we become registered, tax will be shown separately on your invoice.
You are responsible for any fees your own bank or card issuer charges you.

Accepted payment methods

FPX online banking — all major Malaysian banks
Credit and debit cards — Visa and Mastercard
E-wallets and DuitNow, where offered at checkout

The methods actually available to you are shown at checkout and may change over time.

When we charge

Subscriptions are paid in advance.
Monthly plans are charged on the same date each month, starting from the date you subscribe.
Yearly plans are charged once for twelve months, then annually on the same date.
Where you have authorised automatic renewal, we charge the payment method on file on the renewal date. You can withdraw that authorisation at any time by cancelling.
Where automatic renewal is not available for your payment method, we email you a payment link before the renewal date.

Card and bank security

We never see or store your full card number or your online banking credentials. Payments are handled by a licensed third-party payment gateway on its own secure, PCI-DSS compliant systems. We receive only a payment confirmation, the amount, and a reference — never the underlying credentials.

If a payment fails

We email you straight away and tell you what went wrong.
We retry, and give you a grace period of at least 7 days to fix it — your Service keeps working during that time.
If it is still unpaid after the grace period, the account moves to the free plan or is suspended, depending on the product. We do not delete your data.
Pay the outstanding amount and full access is restored immediately.

We will always contact you before restricting an account for non-payment.

Invoices and receipts

A receipt is emailed for every successful payment.
Invoices are available from inside the Service and show your business name, registration number where provided, the period covered and the amount.
Tell us your business registration number (BRN) and tax identification number (TIN) if you need them printed on your invoices for your own records.
We keep payment records for seven years, as required for Malaysian tax purposes.

Billing questions and disputes

If a charge looks wrong, contact us before raising a chargeback with your bank — we will almost always resolve it faster. Email hello@cekapapps.com or WhatsApp +60 18-585 8552. We respond within 1 working day, and refund genuine billing errors in full. See our Refund Policy.