Legal

Refund and Cancellation Policy

Last updated: 31 July 2026

We want you to pay for our software only while it is useful to you. There is no contract, no notice period and no cancellation fee — you can stop at any time. This page explains exactly what happens to your money when you do.

Cancelling

You may cancel your subscription at any time, from inside the Service or by emailing hello@cekapapps.com.
Your access continues until the end of the period you have already paid for. We do not cut you off the moment you cancel.
After that date the subscription simply does not renew. No further payment is taken.
You keep the free plan, and you can export your data at any time before or after cancelling.

Refunds

Situation	What we do
Yearly plan, within 14 days of your first payment for that plan	Full refund, no questions asked.
Yearly plan, after 14 days	No automatic refund. Your subscription runs to the end of the paid year. If your circumstances are exceptional, write to us — we consider these case by case.
Monthly plan	No refund for the current month, because it is already in use. Cancel and you will not be charged again.
You were charged in error — duplicate payment, charged after cancelling, or charged the wrong amount	Full refund of the error, always. Tell us and we will fix it.
The Service was unavailable for a prolonged period through our fault	We will refund or credit the affected period.
Free plan	Nothing is charged, so there is nothing to refund.

How to request a refund

Email hello@cekapapps.com or message us on WhatsApp with the email address on the account and, if you have it, the payment reference. You do not need to give a reason.

We acknowledge every request within 1 working day.
Approved refunds are issued within 7 working days.
Refunds go back to the original payment method. Your bank may take a further few working days to show it.
Refunds are made in Malaysian Ringgit for the amount paid.

Upgrades, downgrades and price changes

Upgrading takes effect immediately; we charge the difference for the remainder of your current period.
Downgrading takes effect at your next renewal. We do not refund the difference for the current period.
If we raise the price of your plan, you will have at least 30 days' notice and may cancel before it applies. A price rise never affects a period you have paid for.

If we discontinue a product

If we ever stop offering a Service, we will give you at least 90 days' notice, refund the unused portion of any prepaid subscription, and make sure you can export all of your data before it shuts down.

Nothing in this policy limits any statutory right you may have, including under the Consumer Protection Act 1999 where it applies to you.

Questions: hello@cekapapps.com · +60 18-585 8552